TutorHub Privacy Policy

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide to Us

• Account Info: When you sign up, we collect your name, email address, password, and other account-related information. This is securely handled via Clerk.
• Tutor Profile Info: If you are a Tutor, we collect your bio, photo, video introduction, qualifications, language skills, and availability.
• Lesson Information: Messages, feedback, session details, and lesson history between Students and Tutors.

1.2 Payment Information

• All payment processing is handled by Stripe. We do not store your credit card or banking details on our servers.
• Stripe collects billing information and payment method details when a transaction is initiated.

1.3 Automatically Collected Information

When you use our platform, we may automatically collect:

• Device and browser type
• IP address
• Time zone and language preferences
• Pages visited and actions taken on our site

2. How We Use Your Information

We use your personal data to:

• Create and manage your account
• Facilitate bookings and lesson delivery between Tutors and Students
• Process payments and issue payouts to Tutors
• Provide customer support
• Improve the functionality and user experience of the platform
• Send platform updates, service announcements, or relevant promotions

3. How We Share Information

We do not sell your data. We may share your information only in the following cases:

• Service Providers: We work with third-party services such as Clerk (identity/auth), Stripe (payments), and email providers.
• Legal Compliance: We may disclose your information if required by law or to comply with a legal process.
• Business Transfers: If TutorHub is involved in a merger, acquisition, or asset sale, your personal information may be transferred.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Understand how you use the platform
• Improve our features and personalize content

You can adjust your browser settings to refuse or manage cookies, but some features may not function properly without them.

5. Data Security

We use appropriate security measures, including:

• Secure access management via Clerk
• Encrypted data transmission (HTTPS)
• Payment processing through PCI-compliant Stripe

Despite these measures, no system can be 100% secure. Use strong passwords and keep your credentials confidential.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate data
• Request deletion of your account and associated data
• Object to or restrict processing of your data

To exercise any of these rights, contact us at support@tutorhub-edu.com.

7. Data Retention

We retain your personal data:

• For as long as your account is active
• As necessary to comply with legal obligations and resolve disputes
• For backup, archiving, and fraud prevention purposes

You may delete your account at any time. Upon deletion, we will remove or anonymize your data unless retention is required by law.

8. Children's Privacy

TutorHub is not intended for children under 13. We do not knowingly collect personal data from children without parental consent. If you believe a child has provided us with personal information, please contact us for removal.

9. International Users

We accept users globally. By using our platform, you understand and agree that your information may be transferred to, stored, and processed in other countries where we or our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. Continued use of the platform after changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

📧 support@tutorhub-edu.com